Shipping & Returns

To contact us, call Primomart at 404.514.7166 (9 a.m. - 6 p.m. EST, Mon-Sat).

What are my shipping options?
At Primomart your order will usually be shipped within 48 hours after it has been placed. PrimoMart offers several shipping services depending on your desired delivery time. Shipping and handling charges are based on the weight of your order, which delivery option you choose, and the destination.

truck shippingWhat is truck shipping?
Items marked with the truck symbol are too large to ship via a regular freight service and must ship via truck. The cost to ship items via truck is on average $75 - $125. For an accurate freight quote, please email us at customerservice@primomart.com. It is often more economical to ship multiple items via truck, as the bulk of the charge is assessed for the first item, with smaller charges for each additional item. For example, if you purchase one canvas to ship via truck, it could cost a minimum of $75. But if you added additional canvases, or cases of canvases, the cost would most likely increase only $10 - $20 for shipment.

Someone must be present at time of delivery to inspect and receive truck shipments.

oversized shippingWhat is oversized shipping?
Items marked with the oversize symbol require either extra shipping charges or truck shipping.

Do you ship outside of the U.S.?
PrimoMart currently ships to the entire USA, APO/FPO addresses, Puerto Rico, and Canada.

Do you ship to APO/FPO address?
Yes, PrimoMart now ships to APO/FPO addresses. Shipping costs are listed in shipping rates. Delivery times may vary significantly. Unfortunately, we cannot ship items marked ORM-D, HAZ, Factory Direct, and Truck to APO/FPO addresses.

Do you ship to P.O. Boxes?
PrimoMart does not ship orders to post office boxes at this time.

Do you ship to correctional facilities?
PrimoMart does not ship to inmates at correctional facilities.

Do you send partial shipments?
PrimoMart does its best to keep a complete and adequate inventory of products in stock at all times. However, certain products may not be available at the time of your order. In these cases, we will contact you for instructions regarding shipping the remaining items. PrimoMart does not handle back orders.

How do I track my order shipped through UPS/FedEx?
After your order is shipped, you will receive an e-mail containing tracking information for your package(s). This information is also available by logging in to My Account and clicking Order History. Note: In some cases tracking information is not available. Note: Orders shipped through USPS will have no tracking number or insurance available.

Support

Primomart.com has the widest variety of cotton canvas, duck cloth, artist canvas, and outdoor marine canvas you will find on the internet. 

Our Natural duck canvas, and dyed cotton duck cloth are available in 7 oz, 10 oz, Number #12, Number #10, Number #8, Number #6, Number #4 weights.  We carry the largest variety of wholesale heavyweight cotton duck cloth you will find on the internet with factory direct pricing.

You can also choose from our extensive Primed Artist Canvas ducks.  Our stock includes (base fabric) 7 oz single fill duck, 10 oz single fill duck, Number #12, Number #10, Number #8 duck primed artist canvas that you can purchase in canvas rolls or by the yard.

Outdoor marine and awning canvas is available in colors and various finishes like UV resistant, Flame Resistant, Water Resistant, Pre-Shrunk and various PVC coatings.  You can purchase heavyweight Vinyl canvas for truck tarps and outdoor covers, and lightweight mesh canvas for pocketing and liners.  This canvas can be purchased as canvas rolls or by the yard.

Our Stage Canvas consists of:  wide width natural muslin cloth, Duvetyne canvas (lightweight napped, dyed black, flameproof), Commando canvas/cloth(heavyweight blackout, napped, dyed black and flameproof).  Purchase this in canvas rolls or by the yard.